Effective Date: April 2, 2019
This Acronis Privacy Statement ("Privacy Statement") describes how Acronis International GmbH and its affiliates (together, "Acronis" or "we") collect and process your information. We appreciate that you trust us when you provide us with your information. Protection of information is our top priority because we want to keep your trust. We design all of our products and services with data protection in mind. We work hard to keep your information secure. We have teams dedicated to keeping your information safe and secure. We constantly update our security practices and invest in our security efforts to enhance your privacy.
Please read this Privacy Statement carefully. When you submit information to us, you consent to the processing of your information as described in this Privacy Statement. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY STATEMENT, THEN PLEASE DO NOT USE THE SERVICES.
The data controller for the information you provide or that we collect on acronis.com and its subdomains is Acronis International GmbH, Rheinweg 9, 8200 Schaffhausen, Switzerland. For information transferred from the EU or Switzerland to the US, Acronis, Inc., 1 Van de Graaff Drive #301, Burlington, Massachusetts 01803 USA is the data controller under Privacy Shield (described in Section 3 below).
Our right to process information also is described in our agreements with our business customers ("Customer Agreements"). Acronis is contractually prohibited from accessing the personal data that customers store and otherwise process through Acronis’ products and services. If a provision of a Customer Agreement conflicts or otherwise is inconsistent with a provision of this Privacy Statement, then the term of the Customer Agreement will prevail to the extent of the conflict or inconsistency. This Privacy Statement does not apply to information that is collected by any third-party website or service that you access through the Services. In this Privacy Statement, to "process" information means to perform any operation on the information, whether or not by automated means, such as collection, recording, organizing, storing, adapting, use, disclosure, combining, erasing or destroying.
Sharing of information sometimes involves cross-border data transfers. We use lawful mechanisms to legitimize data transfers from the EEA to other countries, including the EU-US Privacy Shield Framework and Swiss-U.S. Privacy Shield Frameworks administered by the US Department of Commerce (together, "Privacy Shield"). If you are a resident of the European Union or Switzerland, please see our Privacy Shield Policy (https://www.acronis.com/company/privacy-shield/) for information about our data protection practices for personal data that we receive from European Union member countries and Switzerland pursuant to their respective Privacy Shield frameworks.
The Effective Date of this Privacy Statement is set forth at the top of this webpage. As we add new features to the Services, we may amend this Privacy Statement. If we make a material change to this Privacy Statement that reduces your privacy rights, we will notify you in advance through the Services. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Statement. The amended Privacy Statement supersedes all previous versions.
When you use the Services, we collect the information you give us when using the Services. This includes:
Information we receive from others
We receive information about you from others, including our vendors, our Service Providers and Resellers and our other business partners. We also receive information about you from the third parties that help us operate the Services, such as for fraud detection, digital forensics, and similar functions.
Information collected when you use the Services
When you use the Services, we collect information about which features you use and how you use them and the computer, tablet or mobile telephone ("Device") that you use to access the Services (collectively, "Usage Data"), which includes:
We may link personal data and Usage Data or different types of Usage Data. We also may link publically-available personal data, such as personal data available in public databases. If the linked information may identify an individual person, we treat it as personal data.
Information collected through Data Collection Technology
Other information with your consent
We collect other information when you give us permission at the time of collection, such as when you choose to participate in the Acronis Customer Experience Program (CEP).
Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. A cookie typically contains
the name of the domain (internet location) from which the cookie originated, the "lifetime" of the cookie (i.e., when it expires) and a
randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings,
browsing history and activities conducted while using the Services. A web beacon (also called a pixel tag or clear GIF) is a piece of
computer code that enables us to monitor user activity and website traffic. To learn more about cookies and web beacons,
How We Use Data Collection Technology: Data Collection Technology helps us improve your experience of the Services by, for example, storing your website language preferences, so you do not have to select it each time you use the Services, compiling statistics about use of the Services, helping us analyze technical and navigational information about the Services, and detecting and preventing fraud.
The Services use the following cookies:
We also use Google Analytics, which is a Google service that aggregates information about use of the Services and reports website trends.
Google Analytics does not directly identify individual users.
Your Control of Cookies: Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your Device. You also may be able to reject Device identifiers by activating the appropriate setting on your Device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services.
Our Statement On Do Not Track Signals: Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain personal data about the browser’s user. Not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many website operators, including Acronis, do not respond to DNT signals.
Acronis processes personal data:
Acronis processes Usage Data:
To process your information as described above, we rely on the following legal bases:
Acronis may share personal data collected through the Services as follows:
Acronis may aggregate information collected through the Services and remove identifiers so that the information no longer identifies or can be used to directly identify an individual ("Aggregated Information"). Acronis shares Aggregated Information with third parties and does not limit third parties' use of the Aggregated Information.
Notice to California Residents: California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us at firstname.lastname@example.org
The Services may include links to third-party websites and services that are not operated by us. When you click these links, you will be directed away from the Services. A link to a third-party website or service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Statement does not apply to any personal data that you provide to these other websites and services.
We take precautions intended to help protect personal data that we collect and store. For example, we protect the information transmitted from your browser to the Services using Secure Sockets Layer (SSL) software or similar encryption technology. Any transmission is at your own risk. We expect that you will use appropriate security measures to protect your information.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
We keep your personal data only as long as we need it for legitimate business purposes and as permitted by applicable law. In practice, this means that we delete or anonymize your account after three (3) years of continuous inactivity unless we must keep it to comply with applicable law; because an issue, claim or dispute has not yet been resolved; or the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. Please note that, although our systems are designed to carry out data deletion processes, we cannot promise that deletion will occur within a specific timeframe due to technical constraints.
The Services are not directed to or intended for use by minors. Consistent with the requirements of the Children’s Online Privacy Protection Act, if we learn that we have received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services.
Acronis utilizes certain Google APIs to provide backup and recovery Services for your data in the following G Suite products: Gmail,
Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, "Google User Data"). In order to provide
such backup and recovery Services to you, Acronis requires read-only access to the lists of users and Team Drives in your G Suite
organizational structure as well as reading and writing access to all other Google User Data.
Acronis stores the Google User Data in data centers operated by Acronis or Acronis’s data center providers.
Acronis does not share the Google User Data with third parties without appropriate consent except as follows:
1 G Suite™, Gmail™, Google Contacts™, Google Calendar™, Google Drive™, and Google Team Drives™ are trademarks of Google Inc.